Check the enquiry or quote history
Provide the original enquiry, the issued quote and previous contact notes. Use that record to brief your person on what the customer has already asked and what your team has already said.
Enquiry and quote follow-up
Dedicated follow-up for your inbound enquiries and quotes
Your web enquiries have arrived and your quotes have gone out. Give the follow-up a named owner. Cape Solutions provides one named, full-time person in South Africa who answers your calls, books your appointments and follows up your enquiries during UK business hours, for a flat monthly fee. They work in your own CRM and pass decisions back to your team. This suits businesses with enough daytime enquiry and quote follow-up to fill a person's day.
One-off £1,500 setup per seat. Free replacement guarantee if your person isn't the right fit. No long-term lock-in.
£1,200–£1,600per seat per month, plus £1,500 one-off setup per seat
Who This Is For
Built for businesses like yours
You have an office team, incoming enquiries and quotes awaiting answers, but chasing them competes with delivering the work already booked. This service is for businesses with enough daytime enquiries and follow-up to fill one person's day. Before adding a seat, look at the work you can actually give that person: returning enquiry calls, checking issued quotes, asking agreed questions, updating your own CRM and booking the next visit or conversation. If that does not make a full-time role, a dedicated person is the wrong purchase.
The Challenge
Sound familiar?
A web enquiry lands while your team is dealing with a customer. Someone means to call back, but nobody has been given the follow-up. A quote goes out, then sits without a note showing whether the customer has read it, needs an answer or wants to arrange a visit. When you review it, the first job is working out what happened last. If this describes your office, the gap is ownership of the next action. You need someone to contact the people who have already enquired, record what they say and bring questions requiring your judgement back to you.
What You Get
Everything your team needs
01
Callbacks for enquiries already received
Your person picks up web and phone enquiries and calls back during UK business hours. Callback standards are agreed with you during scoping, alongside your priorities for new enquiries and outstanding quotes.
02
Follow-up on issued quotes
They contact customers who have received a quote, ask where it stands and record the answer. A request that needs your decision comes back to your team with the customer's question attached.
03
Agree qualification during scoping
You decide which enquiries fit and what needs asking. Your role can be set up to qualify incoming enquiries, with the questions and criteria agreed with you during scoping. Your person records answers in your own CRM before handing the next step to your team.
04
Notes in your own CRM
The reason for contact, action taken, outcome and next step go into your own CRM. The record gives the colleague taking over the enquiry the context of the conversation already held.
05
Booked work with a handover
When a visit, survey or call is agreed, your person books it in your diary using your booking rules. They hand over the enquiry details and agreed next step for your team to act on.
06
Decisions kept with your team
Your person follows your escalation rules for enquiry and quote questions. You direct the day's priorities and provide product feedback; Cape handles the employment side and supports performance.
Working the enquiry
Start with what the customer has already told you
The follow-up starts with an enquiry you have received or a quote you have issued. Give your person access to that history, your qualification criteria and your booking rules. Agree during scoping how callbacks should be handled during UK business hours, what needs recording and which questions must come back to you.
For quote chasing, the useful question is where the customer's decision stands. Your person contacts the recipient, records the answer and the next step, and passes anything needing your judgement back to you. Set the limits before they start: which questions can they answer from your information, and which need the colleague who prepared the quote? Do not leave that distinction for the person to guess during a call.
Agree qualifying questions during scoping
Define the questions that establish whether an incoming enquiry fits your work. Your role can be set up to qualify enquiries against criteria agreed with you during scoping; you decide what qualifies and what needs referring back.
Record the next action
Your person logs the customer's answer and the next step in your own CRM.
From conversation to booking
Make the handover useful to the person doing the work
A booking needs context as well as a diary slot. When your customer agrees to a visit, survey or call, your person books it in your diary and hands over a note on the enquiry and what has been agreed. The purpose is to give your team something they can act on without calling the customer again to collect the same information. Agree what that note must contain before follow-up begins.
Put the appointment in your diary
Your person books the agreed visit, survey or call using the rules you supply. Define which diary to use and what your team needs to know about the enquiry when accepting that booking.
Leave the conversation in your own CRM
Record what the customer wanted, what was done, the outcome and what happens next. An unanswered callback and a customer agreeing to a visit should be recorded as different outcomes.
Hand back questions needing your judgement
Your person passes quote questions requiring a decision to your team. Tell them who should receive these questions and what information to include, so the handover follows your escalation rules.
Where we work
Are you UK-based?
Your person works from our office in Cape Town, South Africa, not from the UK. You have one named, full-time person dedicated to your business, working as part of our supervised office team.
South Africa uses SAST: one hour ahead of the UK in British Summer Time and two hours ahead in winter. The time difference is small, but you still need to agree a fixed UK-hours schedule with us up front. Cover is during UK business hours only.
Load-shedding is a real issue in South Africa: the national grid has struggled with scheduled power cuts. Our office has backup power and redundant connectivity as standard. Ask us how we keep the office powered and connected during a cut before you decide.
Your daily priorities
You direct the day's work; we handle recruitment, training, HR, payroll and performance support.
Native English speakers
The professionals we place speak English natively in a neutral, easy-to-follow accent.
Your systems and access
Your person works inside your CRM, ATS, help desk, dialler and approved tools using access you control, keeping operational data in your existing environment.
Cost and fit
Is there enough follow-up to justify a full-time person?
There's a one-off £1,500 setup fee that covers recruitment, vetting and training, then a monthly seat fee of £1,200–£1,600 per person depending on the role. That fee is all-inclusive — salary, HR, payroll, equipment and workspace — so there are no hidden employment costs on top. Where you land within the range depends on the role, seniority and hours you need, which is what we'll pin down on a short call.
Cape's published salary guide gives an indicative UK annual base salary of £20,000–£24,000 for a customer service agent, the nearest role it lists. That is about £1,670 to £2,000 a month, above Cape's all-inclusive monthly fee of £1,200–£1,600. The comparison makes sense when you have enough daytime enquiries and quote follow-up to fill one person's day. It does not justify a full-time seat for a lightly used enquiry inbox.
Too little daytime work
Published prices read in October 2026 show entry plans for pay-per-call answering from a shared team at about £15 to £115 a month. If you do not have enough daytime work to fill one person's day, pay-per-call answering is cheaper than a dedicated Cape seat.
A different kind of sales work
This page covers inbound enquiries and issued quotes only; for outbound prospecting, see SDRs. For B2B sales meeting setting, see Appointment Setting.
Replacement guarantee and no long-term lock-in
There is a free replacement guarantee if your person is not the right fit, and flexible contracts with no long-term lock-in.
Our Process
How it works
01
Understand
We discuss your incoming enquiries, issued quotes and where follow-up is waiting. Bring a picture of the daytime work available, your current contact notes and the decisions your team needs to keep, so we can scope the role around your actual enquiries.
02
Tailor
We agree the role, call standards, escalation rules and reporting with you during scoping. Define the qualification questions, access to your own CRM, booking rules and UK-hours schedule, including who receives quote questions that need your decision.
03
Train
We train your person on your tools, enquiry handling and escalation rules using real scenarios. Supply your qualification criteria, quote history and product information, and explain the handover your team needs when a customer agrees to a visit or call.
04
Deploy
Your person starts handling enquiries, following up issued quotes and recording next steps. We review performance during ramp; you direct the work and provide product feedback, while Cape supports the person, workplace and employment side.
Why Outsource
Give enquiry follow-up an owner in your team
If follow-up is currently a spare-time task, decide whether it needs a full-time role. A named person can take on callbacks, quote chasing and booking as their assigned work. You still direct priorities and make the decisions that belong with your business. Cape handles recruitment, training, HR and payroll and supports performance.
Enquiry handling in a client's own words
“Since then, their role has grown significantly — Cape Solutions now manages our inbound calls, books servicing appointments, handles new garage door enquiries, and assists with scheduling.” — Harry, Doormatic
Plan your dedicated team
Pricing
Check the monthly seat fee, setup fee and what the arrangement includes.
Learn moreHow it works
See the Understand, Tailor, Train and Deploy process before briefing your enquiry role.
Learn moreWhy South Africa
Read about the location, time difference and office arrangements behind your UK-hours follow-up.
Learn moreCase studies
Read Harry's published account of Doormatic's inbound calls, enquiries and bookings.
Learn moreFAQ
Common questions
The starting point here is an inbound enquiry already received or a quote already issued. Your person follows up that existing conversation, records notes in your CRM and logs the agreed next step. The SDR service covers outbound prospecting; choose this role when the work is following up the enquiries you already have.
No. This role contacts people about enquiries they have made or quotes they have received from your business. Calling a customer back is part of the role; cold calling is outside its scope.
The callback standard is agreed with you during scoping. Your person picks up web and phone enquiries and calls back during UK business hours, following those agreed standards. We do not publish a response-time guarantee for this service.
Provide access to your own CRM, your qualification criteria and the quote history. Include the original enquiry and previous contact notes, along with booking and escalation rules. Explain which questions the person may answer and which need to come back to your team for a decision.
The reason for contact, action taken, outcome and next step. For a quote follow-up, that includes the customer's answer and anything awaiting your decision. For a booked visit, survey or call, it includes the agreed next step and the context your colleague needs to take over.
You do. Your role can be set up to qualify inbound enquiries, with the questions and criteria agreed with you during scoping. Set out when to book the next step and when to hand a question back; the criteria belong to your business.
This service covers UK business hours only, with the schedule agreed up front. It does not provide evening, weekend, overnight or emergency cover. Include the hours you need for enquiry callbacks and quote follow-up when scoping the role.
Your person works from our Cape Town office in South Africa, with UK business hours agreed up front. You direct their day-to-day work and priorities, while Cape handles the employment side and supports performance. See Why South Africa for the time zone, English and power arrangements.
The monthly fee is £1,200–£1,600 per seat, plus a one-off £1,500 setup fee per seat covering recruitment, vetting and training. Salary, HR, payroll, equipment and workspace are included in the monthly fee. The role, seniority and hours determine where you land in the range, confirmed on a short call.
We offer a full replacement guarantee: if your team member is not the right fit, we find a replacement at no additional cost. Contracts are flexible with no long-term lock-in. You agree the notice terms up front, and we explain them on your call.
Explore More
Related services
Talk through the enquiries and quotes waiting for follow-up
Bring your enquiry process, quote history and daytime workload to a free consultation. We will discuss whether there is a full-time role to fill and scope the work with you. The one-off setup fee is £1,500 per seat, followed by £1,200–£1,600 per seat per month. You have a free replacement guarantee and no long-term lock-in.
One-off £1,500 setup per seat. Free replacement guarantee if your person isn't the right fit. No long-term lock-in.